Polar Help Desk for .NET is software designed for small businesses that wish to effectively reorganize their support processes. Built using robust ASP.NET technology, it features intuitive and easy to use ticketing system which improves and fastens your service support. Source code is available at request. Pricing: $249 for 10 support agents.
Key advantages
Full source code available
Built on a reliable and scalable
architecture
Easily deployed and configured
Extremely short training period enabling seamless introduction of new support staff
Flexible licensing and pricing models
Simple purchasing procedure
Your benefits
Incorporate proven Incident Management process based on ITIL and best practices procedures
Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems
Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes
Decrease operational support costs by leveraging incident duplications and repetitive service procedures
Aligns incident management with your business requirements
Communication with your customers becomes measurable
Solve the spam problem by
transferring
your
communication
from email to service desk
Improve customer satisfaction - the customer is being informed about each change of the incident status
Increase support staff awareness of both customer expectations and IT service management objectives
Author: Price: $249 Version: 2005 Platform(s): Windows
