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→ Bankoi Helpdesk Software /
Overview
Using Bankoi Helpdesk Software in your organization
will make your user emails/support requests easy to track and
manage, it allows staff members to be assigned to single or
multiple departments saving time assigning user
requests.
Bankoi Helpdesk Software makes
submitting tickets easy for users, by allowing two
methods:
Direct Email Submission
Users can
send email to your company which will be logged, assigned to a
specific department and given a tracking number. You can setup
multiple incoming email addresses allowing you to completely
manage user communications.
Web Based
Submission
Included in Bankoi Web HelpDesk is
a
web based client area and submission form, where users can
login and track/submit any support requests
easily.
→ Client Area Features
The web based user area can optionally be
used as a resource for users to submit and track help desk
submissions and emails. An overview of the features
- Multiple Language Support
- Quick User Signup
- File Attachments from web based form
- Ability to assign a priority for the
request
- View support request history
- Submission Tracking without logging in
(via submission key)
- Unlimited number of users.
- Flood Prevention for incoming emails,
this only allows a user to submit a request every x seconds.
- Searchable Knowledge Base (managed by
staff members)
→ Staff Area Features
An additional section
of Bankoi Web HelpDesk is
the staff area, this is where you can allow staff
members to login and respond to user requests.
- Performance Tracking, staff members can
view the % of calls they have closed
- Rating Performance, users can rate how
helpful a staff member was allowing satisfaction reporting
in the administration
- Private Staff notes can be set on help
desk requests, so that users cannot view them
- Assign requests to other departments or
staff members
- Staff Members can view/attach files when
responding to user requests.
- Easy call display, showing Emergency,
new and open requests
- Predefined response templates
- Knowledge Base management
- Ticket notifications
- Many, many more features
→ Administration Area Features
The administration is where you can control all
users/bills and the system setup. Some of the main features of
the admin area are:
- Change
layout via the template editor
- User
Management, including the ability to create user accounts
- Ticket
Overview
- Create an
unlimited number of support categories
- Manage
software configuration, many options.
- Search
Customers
- View
online/active staff members
- Customize
the whole design via the templates very easily
- Edit the
email response templates
→ System Requirements
- JSP
Enabled Server (i.e. TOMCAT 4.0)
- Mysql
- Linux /
Windows
2000-2003
| Author:
Bankoi Price: $60 Version: 1.0 Platform(s): Unix/Linux/Windows |
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