A good web hosting company will have excellent customer service and a support center where you can call to trouble shoot your concerns about your site. Without good customer support, you can smell trouble for yourself and your business down the road. You don’t want to ultimately hamper your business growth because you overlooked on customer care and technical support from your web hosting company. A good way to test web-hosting services, before you make that splurge, is to send them a test email, and see how quickly and professionally they respond to your email. Make sure you send out emails on weekends and evenings to see if they respond to those off-peak inquiries. Think about it, you’re not going to run into problems only from Monday through Friday, from 9 to 5, right? See how accessible and how they address issues that may arise during the off-hours is a good way to see how serious they are about customer care and support. There should be a technical support phone number on their site, and some hosting companies do not list their phone numbers…so who do you call when you’re site is down? Not those ones! I think you get the gist of that one.
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