Is Your Web Site Held Hostage By Service Providers?

By Shaun Fawcett
2005-09-20

Lost Weekdays. Lost Sales Again.

A couple of months ago, the links to my "big name" payment processing company stopped working for an extended period of time. I found out later that they had experienced a major power outage that shut down their entire network. They were out of commission for somewhere between 12 and 20 hours. Apparently, they did not (do not?) have a backup power source in case of such an interruption! Duhhh, this is the year 2002 isn't it?

This is a major online payment processor I'm talking about here folks. Shouldn't such back-up be standard for a major payment processor? The implications of this for the small online business person were enormous of course: during that period, literally tens of thousands of dollars in sales were lost by thousands of that service provider's customers!

At least three more examples of such shoddy third party service provider incidents that occurred over the past year come to mind as a write this. But alas, I'm out of space.

Article Pages:
» Is Your Web Site Held Hostage By Service Providers?
» A Case In Point
» Lost Weekend. Lost Sales.
» Lost Weekdays. Lost Sales Again.
» Bottom Line. Don't Accept It.

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