Connecting Business and IT Goals with Closed Loop Client Management

Connecting Business and IT Goals with Closed Loop Client Management
Thursday, 14th December 2006

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Client Management is the IT discipline of managing the lifecycle of end user systems from initial deployment, through provisioning, upgrade, and patch, to deprovisioning and decommissioning. This entails conflicting requirements from IT – which requires tight control and detailed planning – and the business – which requires flexibility and fast response. Written by analyst group Enterprise Management Associates, this paper:

Investigates the problems associated with client management
Explains the ITIL best practices for client management and how they address the problems
Evaluates Closed loop Client Management solutions from BMC Software

Closed-loop Client Management solutions from BMC Software fit into the IT Infrastructure Library (ITIL) best practice model to help reduce costs, improve response and avoid risk.

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