Helping ordinary people create extraordinary websites!

Optimizing Application Management Outsourcing: Best Practices to Reduce TCO and Increase Business Va
Wednesday, 3rd May 2006
Published by:


With the first generation of outsourcing's initial goals of cost reduction and system stability achieved, it is time to take the next step to further improve quality, scalability and enhance business performance. Learn specific best practices for reducing costs and improving business performance based on hundreds of successful application management engagements among the Global 2000. These include:
  • Manage support activities by business value
  • Consolidate support portfolios
  • Measure "business services management"
  • Minimize support processing costs
  • Implement rigorous security measures



 5 Votes

Related White Papers:
» Professional Service Automation(PSA) Success Story: Metastorm
» Creating a Culture of Change Management
» Starting a Visible Ops-Based Change Management Program
» Protecting Your Mobile Workforce Against Laptop Theft
» Enterprise Service Automation: Effective Management in the New Service Economy
» Enterprise Services Automation: Key to Profitability and Growth for the Professional Services Organi