AIIM Industry Watch: Email Management - The Good, The Bad and The Ugly

AIIM Industry Watch: Email Management - The Good, The Bad and The Ugly
Thursday, 20th August 2009

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The email history created by these responses and interactions is so poorly maintained, and the ability of knowledge workers to search for important content within current and past emails – their own and those of their colleagues – is so poor.

In a large organization, several millions of emails are handled each day. Most are of no lasting consequence, but each day there will be a significant number of important emails involving the organization in obligations, agreements, contracts, regulations and discussions, all of which might be of legal significance.

This report discusses how these important records are being dealt with, what policies are in place, how aware staff are of the issues, and which technologies are in use.

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