Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
Tuesday, 7th October 2008
Published by: ![]() The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Key Reasons to Attend:
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