Get Our Newsletter

Email:

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
Tuesday, 7th October 2008
Published by:


Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive.

Key Reasons to Attend:

• Discover 5 strategies that every IT help desk should practice for improved IT service delivery.
• Learn how to improve internal customer satisfaction levels and overall IT perception.
• Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.

Prepared by Forrester Research; Sponsored by @@publisher@@.

» Get this free white paper now! «

---

 | |

---

IT Categories

» Computers » Data Management » Information Technology » Internet » Network Communications » Security » Software and Development » Storage

Related White Papers:
» Making Sense of Message Archiving Requirements
» Best Practices in Instant Messaging Management
» Compliance and Data Loss Prevention in Unified Communications Solutions
» The Business Case for a Web Content Management System
» Google Message Discovery Quick Tour
» Seven Strategic Steps for Internet Presence to Make Your Business Boom

characters left.