Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
Tuesday, 7th October 2008

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The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive.

Key Reasons to Attend:

Discover 5 strategies that every IT help desk should practice for improved IT service delivery.
Learn how to improve internal customer satisfaction levels and overall IT perception.
Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.

Prepared by Forrester Research; Sponsored by @@publisher@@.

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