Why Interactive Support Is Essential For Travel eBusiness
Friday, 6th February 2009
Published by:  In 2009, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site. Travel eBusiness and channel strategy professionals should integrate interactive chat into their customer support strategy by following the three steps detailed in this report. Written by: Forrester Research; Hosted by: ATG |
|
|
||||||
Related White Papers:
» 2011 Video Conference Comparison Chart
» 30 Minutes to Maximizing LinkedIn
» 10 Essentials for Building a Solid Website
» 10 Essentials for Building a Solid Website
» BlogNotions Social Media Newsletter: Monthly eNewsletter Featuring Blogs from Industry Experts
» E-commerce Marketing: How To Turn Your Website Into Profit
