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A New Look for Network Support
Wednesday, 9th August 2006
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Savings of 10-40% can be achieved by selecting the right SPOC maintenance provider.

This white paper: “A New Look for Network Support”
  • Describes how service providers and OEM's have evolved their support infrastructures resulting in redundancies and increased cost.
  • Presents an overview of alternative to reshape network support practices.
  • Recommends an innovative, cost effective option for moving from the vendor/Original Equipment Manufacturer (OEM) support model to a multi-vendor, network-based support model with a Single Point of Contact (SPOC) for network maintenance and support services.


 5 Votes

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