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Delivering Customer Service via the Contact Center and the Web: Covering All Points of Attack
Tuesday, 13th October 2009
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  • Cut Total Support Costs
  • Boost First-Call Resolution
  • Use Efficient Resolution Channels
Customer service delivery is no longer limited to the contact center or to field service. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.


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