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The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Cente
Wednesday, 2nd July 2008
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The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Cente Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deploying SOA and SIP as ways to increase the responsiveness and adaptability of their customer service operations. This paper outlines that latest advances and provides examples of where technology is making an impact.

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