Virtualizing Contact Centers: The EDS-Avaya Approach
Monday, 9th March 2009
Published by:  Virtualization, its not just trendy, its inevitable. The future of contact center environments is in voice and data convergence using IP-based infrastructures. One key reason is that IP technologies continue to make it easier and cheaper to move data. Also, with the solid track record of IP infrastructures, theres no longer a reason to keep agents next to the data center. The data can easily come to them, wherever they are in the world. |
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